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Thursday, 28 February 2013

Carnival Cruise Lines offers 24/7 customer service

Carnival Spirit in Sydney (Flickr user: bluehorizon99)

In an Australian first, Carnival Cruise Lines has announced their call centre for Carnival Spirit will operate 24 hours a day, seven days a week, a move that provides guests and agents with constant access to the dedicated call centre team.

The change highlights Carnival Cruise Lines' commitment to providing superior guest service at a time that best suits Australians' busy lifestyles.

The change also strengthens Carnival Cruise Lines' commitment to support their loyal agent partners; many agents work long hours and throughout the weekend, and will appreciate continual call centre support.

Jennifer Vandekreeke, Director Carnival Cruise Lines Australia and New Zealand is confident the change will be a major help. "We know Aussies lead busy lives and we also know holiday inspiration can strike at any time.  For these reasons, and as part of our ongoing commitment to quality customer service, we will now be available for guests and agents whenever they need us."

Carnival Spirit currently sails from Sydney offering eight to 12-day cruises to the Pacific Islands with limited sailings to New Zealand and select cruises from Melbourne.

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